I think you’re being a wee bit harsh, Austman. This is a long-running saga of the willful neglect of a strata block by absentee owners whose only concern seems to have been to mimimise their levies at the great cost (in terms of liveability) to resident owners and tenants.
What the SC and SM could have done was to make sure the new lift was fit for purpose before it was installed (by not going for the cheapest opting, for instance?).
What NCAT could have done was kicked the recalcitrant office-bearers off the committee and let resident owners run the building. These NCAT Members have powers that they either don’t know about or are too timid to use.
About as handy as a chocolate teapot!