The point I’m making is the Agent is contractually bound to hold the records for the strata plan and already have such software systems in place so why would they want to use another software system and why would the strata plan want to hold 2 sets if records?
You have been a visitor to this Forum for long enough to know that one of the most common complaints by Flatchatters is the failure of strata managers to pass on records when they are replaced by another agency. And this is despite the Act clearly saying theyre obliged to do so.
Then there are the files that aren’t properly kept, maintained or secured, as well as the files and records that get lost or maybe never existed in the first place. What the law and contracts require and the reality of how businesses conduct themselves frequently diverge and there is little point in saying what “should” happen when we know from experience that it often doesn’t.
Also, this discussion began with a question about not being able to access documents via a digital portal. That would be hard to do if they were stuck on strata manager’s broken computer or in a shoebox at the bottom of a cupboard.