Goldie, you are not on your own! Since you live only a few kilometres away from me, I wonder if we are sharing the same appalling strata manager. See my thread on Costly Petty Repairs by doing a search on this forum and you shall see the responses so far. At least your SM sends an email asking you to ‘please pay this invoice’. Mine just issues work orders on the instructions of tenants who are responsible for the problem in the first place.