Jimmy is correct in listing the process, being making formal complaints.
Note even if you complain, it will be many weeks before the case is assigned to an officer at Fair Trading. Fair Trading’s clock starts to tick from when your complaint is received, so in my humble opinion, you have nothing to lose by complaining online ASAP.
Over the years I caught strata managers and committees napping and the only time they ever showed signs of life was when they heard that a complaint was filed.
1. Regarding complaining about a strata mgr – this can be done online – go to
https://www.nsw.gov.au/housing-and-construction/strata/strata-complaints
scroll to “2. Make a complaint”
click on “make a complaint”. Fill in the form.
2. Regarding complaining about a strata committee – this can also be done online and is considered as an “application for mediation” with the Owners’ Corp – go to
https://www.nsw.gov.au/housing-and-construction/strata/disputes#domediation
click on “online application form”
If you hear nothing in 10 days after filing online, chase Fair Trading up.