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An update:
The OC, strata company, and property manager for upstairs were useless.
I engaged a legal team and an acoustic engineer and went to NCAT.
I had over 500 days of noise logs – with up to 50 incidences each day – and my flatmate’s affidavit, my partner’s affidavit, and the acoustic engineer’s expert report as evidence.
In the end, the nuisance tenants ended up leaving before the tribunal date.
I won my case and NCAT asked the upstairs lot owner to install floor coverings up to a 6-star rating – something that they previously refused to consider at all.
The tenants upstairs now are ACTUALLY normal people.
I am catching up on years of sleep deprivation, and feeling like my apartment is now home.