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Sir Humphrey you excel in furnishing advice. In the finest traditions of the civil service, may I add.
I thank you very much. Your logic (including giving the SC 3 weeks to reply) coupled with JT’s recommendation that I take a non- aggressive line of questioning is surely the best way to go, when all things are considered i.e. I really do want the information I seek and I want to appear very reasonable to FT/NCAT if the matter ends up there.
One more thing
You mentioned when seeking a reply from the SC, I should be reasonable and and give them time to meet and discuss my complaint/email. Just to elaborate on the make up of the SC: there are just 2 members: the Tsr/Sec (being the person who was paid at least one lot of $10,000) and the Chair (who has been and remains an unquestioning rubber stamp). I think therefore the only thing (if anything) that changes from your advice is that I think 2 weeks should be enough time to get the Tsr/Sec (being the same person) to direct the agent to look at the records in his possession and to pony up a reply. Agree?