The most interesting part of FDH’s response is how they changed their strata manager without changing the strata management firm. If I’m reading this correctly, a quiet chat with the licensee – the boss of the company – led to the incompetent SM being replaced. This is an option we don’t look at often enough here on the Forum.
Give the strata management company an opportunity to fix things before you go to the much more difficult option of trying to cancel the strata management contract (or run out it’s term).
However, if they can’t or won’t see the problem, you know it’s time to move them on.