“…A reminder that all contact with Strata Management must go through the Chair. To do otherwise will incur a debt to the unit holder…”
I wonder if behind this, unstated, might be a history of one or several owners communicating so frequently with the SM that the manager has threatened to charge extra for the amount of time spent dealing with that owner. The SM would in any case prefer to have one known approved communication channel, generally the committee chair or secretary or treasurer from whom to receive clear consistent instructions that reflect committee decisions. From my time on a committee, I recall instances of individual owners being troublesome trying to give contractors instructions bypassing the committee or making unreasonable demands of the manager.
This might not be what is happening here but I thought it worth mentioning that there could be a backstory to this email that has nothing to do with the current matter.