I think my response would be along the lines of: “Thank you for your understanding … viewings will start next Wednesday.” I also think the tenant needs to understand that you don’t have a lot of wriggle-room in this. If there is a noise problem, you are legally obliged to fix it. If they can’t or won’t cooperate, then they have to go.
BTW, I have two cats and both timber and carpeted floors. The cats aren’t allowed to wear shoes in the apartment.
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