What exactly were they hoping to do that would take them three months? The Pica group prides itself on having the latest whizz-bang technology for keeping its records up to date and accessible at the press of a button. It’s not intransigence – just a lack of motivation to look after a customer they have already lost.
What’s the worst that could happen if you stick by your dates? The sky will not fall in. Remember, they work for you and not the other way round.