Controlling those lines of communication can be devastating for some owners. I know of an SC member who repeatedly sends abusive and extremely misleading emails to owners criticising and white anting a particular person. That single owner is left powerless. They don’t have the strata roll to defend themselves to everyone. And pleas to the SC member to send out their response to criticisms is refused.
The only way left for that person is NCAT. Like the strata manager banned for life, can that be possible for dodgy or vengeful SC members?