Have a look at the cases of Michael Lee and Whitney Wang and you’ll see how hard it has been to get the authorities to do anything about badly behaved strata managers.
When Lee was removed from one building, the Tribunal awarded the contract to a company supposedly run by his wife. The same week one Tribunal member removed Wang from a building, another Member made him a compulsory appointment at another.
All that’s happened with the new consumer protections is that SCA-NSW has changed its standard contract so that it complies with consumer law.