Our Strata manager (for our ACT Class B Units) has an emergency contact number, used after hours for urgent maintenance requests – think plumbing emergency like blocked sewer .
The downside is of course, that any call to the emergency number results in sched B fee – I think it was $80 at the last instance.
From my POV the worst thing that happens out of this is that all that happens when you call the emergency number, is the Manager emergency contact then gets the plumber to call the original caller, and organise to visit and fix the issue. Last time we had a problem, we just called the plumber direct, who came out and fixed the issue, billing the strata complex. We advised the Strata manger by email what we had done. Same outcome, and we saved the Schedule B fee.