dnitetime, drshelley,
All the best at the tribunal re your floor noise matters. I am shocked to hear of some of the responses you have had from the tribunal members. Mine were mostly supportive. I now have carpet above in the living and bedroom areas (albeit a cheap install) that has significantly reduced the impact noise that sent my blood pressure through the roof for almost 2 years. This has cured 80% of the problem and I have a neighbor who is willing to mop up the residual 20% with a separate application to OFT re by-laws 1 and s117 (1)(a)(c) SSMA 1996 to address the residual behavioral issues of the occupants.
There are good tribunal members and with some patience and perseverance I am confident you will prevail. Hang in there the SSMA is on your side….
Keep us posted
Cheers