We have an information booklet in a loose leaf binder in each unit (townhouse). The first page is changed each year and has, among other things, the name, unit number, phone number and email addresses of each executive committee member and their role (chair, treasurer, community fire unit chief, 'cluster reps' (we have units arranged in 5 clusters and try to get an EC member from each cluster, not alway successfully). Owners regularly email us on diverse matters. Some are more polite than others, as might be expected!