We set up an email address for the EC. We advised owners/residents that general requests could be sent to this email address however but it was not a vehicle to give permission for any changes. Residents were advised that the SM was the main contact point. They were there 5 days a week, 9-5 whereas the members of the EC worked and were not contactable as often. Should an emergency occur, the SM had contact details to get an EC member (or two) immediately. We stressed to all owners the importance of communicating any problems that need attention in writing so as to have a record on which to act.
I was interested to read Broncos17's post were the EC were “attacked”. At each and every AGM owners complain that our EC didn't do this or that. However, there is no record that anyone has ever mentioned these problems to either the EC or the SM. One owner cornered me in the driveway to complain about an issue that had not been addressed. I asked when they had notified the SM or EC about it. They hadn't told anyone except me that day. Apparently those on the EC need to possess powers of ESP.
If our EC has to have their details “published” for all to see, then we definitely wouldn't have an EC at all (we only have one person on it these days). I would not like my phone number or email given out. It was bad enough that owners knew my unit number when I was on the EC. I had people coming to my door and wanting me to personally give them permission for work there and then (without consultation of knowledge to any other EC members, SM or checking that it was indeed an OC issue). So phone numbers and email as well! No thanks! And I would fully support anyone who, in the future, puts their hand up to be on the EC.
I believe going through the SM leaves a “official” paper trail. I have had owners put notes under my door (that went under the mat and were not found until another note asking why I hadn't replied!). Our SM follows up on whether we have made a decision on a matter that they have passed on to EC.