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This saga continues.
I applied for mediation (& paid $74 to do it). Strata then requested an extension to respond as Fair Trading had missed a few pages of the copy they received. Then when the deadline had passed I received a call from mediation saying that the EC had ‘declined to attend mediation’ and so they were closing the file! I had no idea this was even an option and was told by OFT that I had to apply for mediation before I could apply for an order.
The person I spoke to suggested he was under the impression that it meant they were going to do the work. I wrote to strata asking if that was the case before I spend another $74 applying for an order. Needless to say I haven’t had a response yet.
I also supplied Strata with this case which I thought might be of interest to the forum as well.