@Strata Plan of 4 by the beach said:
We really wanted to establish a good relationship with the new owner as the previous owner was an absolute nightmare …It is good to be able to nut things out on this site. I hope to post another reply about the mutually agreeable resolution.
Haw about arranging a mediation through the Community Justice Centre which will give you a chance to explain to them that there are procedures they have to follow (and consequences if they don’t). You can even give them a copy of Fair Trading’s “Strata Living” booklet and point them in the direction of the NSW SCA’s online training program
Most strata breaches occur from ignorance rather than arrogance. Or, as one sage put it, never ascribe to malice anything that can just as easily be explained by stupidity.