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JimmyT
I love it! That’s what I’ve been after. I usually use the power phrase/question “That’s interesting, tell me more” but I used that with her but she surprisinglly replied with “I’m not answering any questions, I’m not giving you details, you just say you are sorry & fix it!” I wish I had’ve said “So, does refusing to communicate, being bossy & making demands usually work for you?”
Anyway, I’m going to follow your instructions to the letter.
For the meantime, my tenant has made a concerted effort to keep the toddler as quiet as possible, hubby & I have tried to be at home during the day more (not always possible but luckily we’ve been able to swing it a bit lately) – just in case there is any substance to her complaint & we now know what we are dealing with.
Thank you, thank you, thank you! The quote from Packer or Sir Frank gives me comfort as well – I so have to get out of the need to justify mentality – what’s he point with crazies? There’s no way they will ‘get it’ no matter what you say/do.
Your assistance has made the subscription price to this site worth it – oops, wait a minute, it’s free – bargain!