A sad but all too common story and arguably the greatest challenge for those looking into reform is how to address this sort of situation.
It is very hard to give advice because the problem is not really solvable. It is a common problem and it is only through legislative change that this sort of “little kingdom syndrome” will hopefully become a part of the history of strata.
Go to the open forum on strata reform (here) and spell out your story and demand changes that will stop this sort of situation – even if you have no suggestions for changes demand those getting paid squillions by the State Government to deal with the reform earn their money and think of something.