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[Jimmy-T]

Mediation can end in a written agreement, just as a Fair Trading mediation (which costs $70) can end in no binding decision.  Many, in fact, are just a process where one party turns up and refuses to even discuss the matter.  This, under our cockamamie Fair Trading laws, constitutes “participation”.

 

Either way, there has to be a willingness on both sides to reach a fair and equitable resolution – even if they start off thinking they are 100 percent right. It's all about the people – even good people get it wrong sometimes … but they will do the right thing eventually.

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