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14/04/2016 at 4:17 pm
#24767
What is lacking here is any responsibility on the part of nominated recipient of the correspondence to pass it on. And while that would be difficult to enforce in the case of individuals, is should be considered a fiduciary duty of the person if they are a Real Estate professional.
In the case of private citizens, if they fail to pass on emails, letters and phone messages, they should be disqualified from nomination for that role.