I must admit that when I read lefty’s post last night I wondered what spontaneous “event” could have shattered that glass splashback, and I was tempted to respond in much the same way as Roo and KP now have.
I think there’s a broader issue here, in that on the basis of a recent experience it appears that Strata Insurers are more accepting of claims that are submitted by their Strata Manager / Agents , are less inclined (or perhaps unable) to do anything other than a desk-top assessment of any claims irrespective of who submitted them, and have a predisposition to directly pay the claimant on the basis of quotation/s instead of issuing work orders to and then paying the contractors who’ve been selected to make the repairs.
I wonder if a consequence of that approach is that Building Insurance premiums are forecast to increase by 10% this financial year, because no plausible reason was given for that when I rang our insurers in preparation for this year’s budget.