Kerri & AJP – It’s worth noting that you’re dealing with the Real Estate Industry here, and without elaborating, suffice to say that when advertisements for Strata Managers appear showing a Salary “plus Schedule Bs” there’s an undisguised inducement for the “additional service charges” within that Schedule, including for telephone calls and other communications, to be maximised; because they form part of a salary package.
Some Strata Management Agencies are now offering all-inclusive Agreements, where whilst Owners Corporations are still paying for those Schedule B charges, they’re effectively capped, thereby removing the inducement for Strata Managers and others within their Office to routinely accept phone calls and other communications from errant Owners and non levy-paying tenants, to pocket the resultant fees, and to simply pass those on to their Client; the Owners Corporation.