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[Shell]

Hi Jimmy T,

Firstly, thank you for your advice – I very much appreciate the help.

You are right in that I’ve been confusing the strata management company with the owner’s corporation in my explanation of the problem.  I knew what I wanted to say but in hindsight it wasn’t very clear.

It looks like the sale will go through, which was our biggest concern.

Trying to have cleaning work done has been difficult, with the strata management company being obstructive at every opportunity.  They first refused to take my cleaning quote to the owner’s corporation for consideration.  Then after 4 days of procrastination (while our apartment continued to sit in sewage) they suddenly decided the quote needed further breakdown – they were prepared to pay for the concrete slab to be cleaned but not the tiled areas, walls or skirting boards.  And so it has continued for around a week.

After I went to the strata manager’s supervisor and threatened legal action we are at least getting the cleaning completed.  Our own contents insurer has eventually – and very reluctantly – approved the removal and replacement of carpets.

I am now left to chase the owner’s corporation via the strata management company for the insurance excess I had to pay, which will no doubt be another protracted battle.  We can’t afford legal representation but should be able to lodge a dispute and represent myself at WA’s State Administrative Tribunal.  Hopefully being in the right will be enough to get us our money back in the end.

Again, thanks for your help.

Best regards, Shell

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