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justsaying, you were asking for an update three months later but I am just getting to it now, five months later.
It has been six months since we switched over to Transparent FM, and we couldn’t be happier. Michael and his team onsite have drastically changed our complex for the better.
As they are a small company (only 6 or 7 buildlngs I think), the owner Michael is very hands on and handles all the after hours and emergency calls himself. Also as he has so many years of experience and a network of contacts, he is able to backup the slightly less experienced staff that work onsite at our building four hours a day, five days a week.
Every week a resident will stop me and tell me how much better run the complex is. Now this is not all due to Transparent, but we also changed our Strata Manager, our Cleaner and almost all our contractors in the past six months as well. While this has been a time consuming endeavour it has made our residents life a lot better. This is evidenced by the Xmas cards and chocolates being left for the BMs at their desk in the past week.
If any SC member from Sydney wants some info re the companies we are using, and why, please IM me, and I will come back to you offline directly (don’t want to break Forum rules).