Sadly I didn’t get the chance to raise this issue specifically with the NCAT member – she wasn’t looking at specific cases – but generally speaking, the Member appointed the compulsory strata manager and it is now their responsibility to act on behalf of the strata scheme.
That means that you now should start the process of mediation with the SM (who is now effectively the Owners Corp) and seek a binding agreement that they will start looking at necessary work to be done.
If you don’t get that, start proceedings at NCAT under section 232 seeking orders to compel the strata manager to get the work done.
I’m surprised that your compulsory SM is being uncooperative – didn’t you go in with them when you were seeking compulsory appointment? Or did NCAT make that decision and pull the name out of a hat?