@nekitel said:
Is this legal/ethical for them to do this? Check the strata agreement, but it may have been better for you all to do it, as sometime the strata manager does mess things up.
I think the question was whether or not it was legal or ethical for the strata manager to provide the name and address of the secretary and tell everyone to contact him/her. I doubt very much if this was illegal but it’s certainly not cricket. That is a sure sign of a communications breakdown and a petty, vindictive strata manager
- Is there any action we can take through Fair trading or industry body? I am looking for answers to this very important question.
The mighty Whale has already answered this, thus.
In NSW both the Strata Manager’s activities and the operation of their Agreement with your O/C is governed by the provisions of the Property, Stock, and Business Agents Act (2002) and by a Code of Ethics developed by their peak industry body, Strata Community Australia (national), through whom your E/C can also lodge a complaint.
But as Sealion pointed out, if they aren’t members of SCA*, there’s nothing that body can do.
You’ll find Fair Trading’s regulations on strata managers HERE and links to lodging a complaint HERE.
*If your strata manager isn’t a member of SCA, then you need to ask why? It’s like having a bus driver who doesn’t own a driving licence.