@Austman said:
I’m still after any advice that will help.
My opinion is the security device is an integral part of the access system and if it fails (as opposed to being lost) it is the Strata responsibility to repair it / replace it just the same as if the lock to gain access to the complex failed the Strata would be responsible for it’s repair or replacement.
Good luck with VCAT I think you’ve an excellent case.