Strata Management in New South Wales IS currently a fair bit different to most other large companies, Jimmy.
It’s not regulated, the new-ish industry body which is supposed to be knocking the industry into shape, isn’t. Try making a complaint about one of their members to the ISTM. You’ll get nowhere.
The whole management structure of the… err… ‘large one with offices all over the country’ all speak the same language as our strata manager Fob Off Fred. You should see my collection of emails from them all, including head office, signed off with such bon mots as “Do not contact me about this matter again”.
Worst of all, while saying on one hand, ‘We can only do what the executive committee says’ they advise the executive committee on how to fob off legitimate complaints.