Obligation of executive committee to address a written complaint

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  • 08/02/2011 at 2:36 pm #7230 Reply | Quote
    Anonymous

      I am concerned about the delay in our executive committee's addressing a written complaint which I made in October. It is not on the agenda for our forthcoming meeting. We are owner/occupiers.

      In September my husband had a heart attack during the night. I called OOO, but the ambos were delayed in getting to us because they took precious time working out how to access our building, which is one of a large complex, poorly signposted, & with an unlit  security panel at the door with instructions which are hard to follow.

      Following this, on the advice of a committee member, I wrote to the committee with a list of suggestions for improving access. I was told these would be addressed. Nothing has happened 4 months later, not even getting it on the agenda.

      I have discussed the matter with various neighbours, & found that others have had similar problems with 000 calls, & that there have been calls for the committee to act for at least 5 years.

      Do the committee have an obligation to act on complaints, & to put residents' letters on the agenda?

      Would there be a legal case against them, should someone come to harm because of their not having taken action?

      PS: my husband survived, fortunately. Who knows what will happen to the next person?

      Sincerely

      Kate

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    Reply To: Reply #12584 in Obligation of executive committee to address a written complaint
    PLEASE ... If your property is not in NSW, mention its location (state). Don't identify companies or individuals by name. Don't mention or promote your company or services. Keep acronyms and initials to a minimum. Please, don’t use “quote” unless there is a specific point to which you wish to refer, then highlight (define) that specific passage before you click on "quote". Otherwise just use reply. THANKS.

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