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As a result of some planned plumbing maintenance we recently had to arrange access to the majority of the units in our block.
As usual we instructed our Strata Manager to arrange it. They made a total stuff up of it resulting in in owners and tenants staying home all day but the plumber was not informed of the arrangements by the Strata Manager. As you would expect a lot of unhappy residents and we as the Executive Committee made sure that the Strata Manager knew we were not happy.
As a result of the dressing down the Strata Manager wrote to the Executive Committee and said we could organise it ourselves and without further consultation issued a letter to all residents giving the secretary’s name and phone number and told everyone to contact her.
Obviously changing the Strata Manager is a long term solution, but what can be done in the short term?
- Is this legal/ethical for them to do this?
- Can we insist that the Strata Manager do the arranging on behalf of the Executive Committee?
- Is there any action we can take through Fair trading or industry body?