QUESTION: I asked my letting agent for a new carpet because the current one is old and worn – I think it was the original one they put down when they built the place.
Now I’ve seen samples of the one recommended by the agent and it’s horrible rough industrial stuff like you’d put in commercial offices. Can I make them put proper domestic carpeting in?
ANSWER: The agents think they’re doing the landlord a favour by laying cheaper, longer-lasting carpet. This happened to me once but I wouldn’t let them lay the new carpet and asked for a discount on the rent until a proper domestic carpet was laid.
The landlord (once the agent got in touch with them) was happy to comply but the trade-off was a new lease that incorporated a slight, albeit overdue, rent rise.
Ultimately it was a win for everyone. So just politely ask to be treated reasonably and if they refuse, let them know you will be contacting the owner and, if need be, Fair Trading (Tel 13 32 20).
Replacing domestic carpet with commercial carpet is a reduction in the value of the property and they should be prepared to lower the rent accordingly.
Send your rental questions to rentals@flatchat.com.au