Should agents step in if tenant can’t provide access for repairs?

Hi all, it is my first time renting in NSW Sydney.

Apparently on the first day when I moved in, my rental agents send an email to the strata company (managing the building I am at now) about a water leak in which I was not informed of, until I received a call on the third week from this plumbing company.

Anyway, as I just started work and still on probation, I kindly ask the plumber to go pick up the keys at my real agents office since I could not be there to give them access nor stay to oversee the repairs at the time of appointment. Not to mention that, it has been a tense conversation between me and the plumber because of how the strata and my agents decided to “wash” their hands off the matter, leading us both frustrated.
Now that the leak has been fixed, there is a need to patch the hole in the wall as they cut it open and now, I’m in another tense conversation with this separate contractor, with him flat out saying he is very busy and cannot go running around collecting keys from the office and going as far saying I do not need to be there to watch him work, just need to give him access.
Based on what I heard from my colleagues and some Google searches, do correct me if I am wrong but it seems that if the tenant is unable to provide access but given the permission, the agents have to step in (on behalf of the landlord) to help out, eg. passing the keys to the contractors ?

Am I right or wrong?

• This topic was modified 9 months, 2 weeks ago by .