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My kitchen cabinets were damaged when my sink overflowed due to a blockage in a common property pipe (basement carpark). I’m trying to claim on strata insurance but have been told I need to pay the $3500 excess.
I wasn’t negligent in any way. The blockage was in common property plumbing, not in my unit. There is nothing in our bylaws or in the insurance policy indicating that I should be liable for payment of the excess.
Is this right? What are my options here? Has anyone successfully challenged this type of situation?
EDIT: The blockage is after the common stack so does not just service my unit but because it is the lowest of the units is the first to be affected by a blockage.
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