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Our strata building of nine units is currently undergoing a series of repairs. The arrangement the strata committee has with our strata management is that the SC authorises invoices for work to be done/completed and forwards them to the strata management for payment. On four separate occasions since November 2019 the SC approved invoices have been double paid. In all the overpayments total around $10 000.
When made aware of the double payments the strata management emailed the recipients of the over payments. No refunds have been forthcoming to this date.
We would welcome advice on what processes are available to recoup these overpayments.
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I think you start by sending a simple demand that the money be paid back immediately. It’s not your problem if they threw money away in your name. They need to either recoup it or wear the costs.
Then I would be seeking some assurance that they are reviewing their accounting systems to prevent this happening again.
And meanwhile I would be looking for another strata manager.
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