Strata manager refuses to deal with my tenant

Our new strata manager refuses to contact my tenant on any matter including those that impact my tenant more than me (such as garbage collection) claiming that “he only contacts those on the strata roll” and the tenant is not listed on the roll.

How do I get him to comply with my wishes?

Some background:

The previous strata manager, after I asked him, always contacted the tenant on such matters and at times CC’d those emails to me (I asked to always be CC’d);
I wrote to the current strata committee to instruct the new strata agent to comply with my wishes (i.e. for him to contact my tenant on such issues), but as I understand the committee did not contact the manager;
The new manager sends brief emails which do not include a proper listing of his company name or contact details. Is this acceptable? and
The new strata mgr was recommended by the Secretary after the previous one, also recommended by the Secretary, behaved in a manner that I thought and NSW FT upheld was “non compliant with the legislation”. Very soon after NSW FT spoke to the previous agent, he mysteriously and abruptly quit being our mgr.

• This topic was modified 1 year, 7 months ago by .