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Hello. I’m hoping someone can offer some advice here.
We live in a small block of 6 units in Sydney. Our bathtub taps had a minor drip and we were going to call Sydney Water out to fix them for free under their WaterFix program. However, last week our neighbour downstairs contacted strata because there was a drop of water “every 4 seconds” from the pipe that he apparently has in his bathroom which is directly under our bathtub. Strata called plumbers out, who inspected his unit and then requested to come in and inspect ours, however we were not home (it was mid-morning on a week day and we knew nothing about it).
That night we received an email regarding the issue, and the next day my wife called the plumbers and arranged for them to come out the following morning at 7am. That night, our strata managed phoned at midnight (!) and our neighbour began pounding on our door, concerned because the drips were now “every 2 seconds”. We informed him the plumbers were coming at 7am.
The next morning the plumbers came, replaced the washers on our taps and informed us that everything should now be fine. Our neighbour sent an email the following day confirming the drips had stopped. Today, our strata manager has emailed us an invoice for $451 and expects us to pay the full amount because the issue was with our taps. We do not believe we are liable for the invoice. The issue was not an emergency by any means (a minor drip into a bathtub) and could have been resolved at no cost to anyone. We have been good sports about it all even though the phone calls and pounding on the door woke my 9 year old son on a school night, and both of us on a week night.
Any help and advice much appreciated.
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