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Topic
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Since 2013 have been complaining to front office management regarding my noisy neighbours who tend to live on their balcony.
Our balconies are close, without any acoustic barrier allowing the noise to travel freely and loudly into my lounge/kitchen/dining room
The front office is the managing agent of this rented apt as well as the complaints handling office of our strata
The E C appear to support this scenario and have adopted a “you deal with it” attitude , reason as no other person has complained about this. While this may make some sense to the reader it does not do so to me being the only neighbour without a sound barrier in between our apts.
Is there a conflict of interest here? It is so annoying to see tenants getting away with an abusive behavioural situation its really affecting my life
The E C have resolved that the front office from now on will not be dealing with my complaints but I shall have to wait 3 months until their resolutions if any are taken at our meetings which are held quarterly.
What can be done about it?
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Replies
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You can make a direct application to NCAT in relation to the noise, you don’t have to rely on the EC who seem to have washed their hands of the matter.
I suggest you contact Fair Trading for advice on how to make an application.
You can also contact your local Council and the police.
Yep, you have a lot of options.
Gather your evidence (a noise diary, recordings and witness statements help).Then go for a request for an obligatory mediation at Fair Trading, followed by an application for orders at NCAT.
And /or an application for a noise abatement order at you district court and calls to the police to deal with noise after 10pm weeknights and midnight at weekends.
And a motion to your next EC meeting asking them to establish protocols for people who have a problem but can’t wait three months for it to be resolved – including removing the rental agents as the only avenue for complaint.
Oh, and get the address of the OWNER of the unit from your strata manager and write to them asking them to get their tenants to respect the laws and by-laws.
For more detailed information on the above, click here
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