Burst Flexi hoses

In Nsw.

At last year’s AGM it was discussed that a burst Flexi hide in a Lot occurred but and the S/M said it was the Owner’s responsibility.  This is also duly recorded as owner’s responsibility in a document titled ‘Who’s Responsible?’ on the managing Strata Agencies website.  Some time after the meeting the S/M even sent a flyer to all owner’s warning them to get all Flexi hoses maintained due to the damage they can cause. Can anyone help with the following:

1) Our building insurance is now due and low and behold there are two (2) insurance claims listed for two Lots – just after all of the above – both exceeding a total of 55K, both citing a burst Flexi hose as the cause? How so?

2) These claims have now pushed up our building insurance premium by another 5K this year!

3) The S/C were never informed of any of this. No documents, photo’s, quotes – not a single iota was provided.

Also the whole building is now so badly mismanaged the admin account is in deficit and the S/M is constantly just drawing on the capitol works fund, saying “there’s still money in the bank’. ??

Who’s approval do I need to rescind/terminate their contract as we still have another year of them, the S/C, the O/C?And can I get an urgent order from NCAT for this? I am so worried about our funds.