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What can an Owner do when the managing agent does not provide them with the same info and services that they provide to other Owners. When it’s an EC member involved and that member asks for something and it’s refused and not long after that the same info is provided to a few other EC members. To make matters worse the particular info requested is a duty of that EC member.
How can the Sec. of the EC keep an up to date strata roll when they are not informed of Owner or Agent changes?
Add to this repair work being slow or not having been done at all plus requested account info not provided to the victimised Owner
Also e-mail requests not being answered by the Managing Agent.
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Felix, your post is very much like someone else who complains of similar problems.
My suggestion is to write a formal letter to the Executive Committee and send to the Secretary of the Executive Committee with a copy to the Strata Manager.
You could do it the other way around, but make sure your letters lists in dot points the information you want to give, or the questions you want to ask the Executive Committee.
It is important it is a proper letter, not an email or a verbal request.
It is not much use approaching one EC member, seeing as the whole EC needs to consider any proposals. It appears there are some personality problems between you and at least one EC member.
The EC should set a time to meet and discuss the requests in your letter, and also might circulate a request to all the Owners to find out if there are any other Agenda items at the same meeting. You could attend the meeting but you are not allowed to speak to your Agenda item/question unless asked.
Any ‘victimisation’ or abuse should also be raised in your letter and request all the members of the EC to ensure it is stopped. I think it is very important you stay calm, and do not retaliate.
I assume we are assuming that when Felix says managing agent he means Strata Manager. That right FlatChatFan?
@That Crazy Swede said:
I assume we are assuming that when Felix says managing agent he means Strata Manager. That right FlatChatFan?Either that or Felix is leasing from a Managing Agent?
If he is leasing I would start with the Agent but if no success, send the letter.
Yes Felix,
Write a letter to EC and Copy in Strata Manager and request the information you require, throw in a few Clauses from the SSMA 2016 which points out the duties of a strata managing Agent and the penalties of meeting requests for information. Sometimes NCAT may need to be called in. Have you written to the principal of the strata company about their employee not meeting their duties?
I am taking the Landlord in my situation to NCAT on Monday, 30 September 2019. My saving grace is that the managing agent has told them that NCAT is a “Government Agency” and that they will represent them and they don’t need lawyers.
Managing agents are the inbetweeners where they have vested interest to protect their relationship with the Landlord – if your landlord is dumb enough to believe that the Managing Agent has power over NCAT then happy days you’ll have power there.
Push it at NCAT such that the Landlord needs to TURN up to answer. If they don’t it shows that they have zero respect for NCAT or the laws of Australia.
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