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My tenant is seeking rent reduction because of the noise from building works across the road. Am I responsible for noise from outside my building? Where does my responsibility finish? The noise is intermittent and not constant so it is difficult to compensate.
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Unless you knew that there was going to be noise from across the street and neglected to tell your tenant, it’s probably not your problem. It is incumbent on anyone who has an issue with noise to make sure the place they buy or rent isn’t likely to affect them.
However, I would pass on this link and/or this phone number 133 220 and tell them to call Fair Trading. Tell them you will cooperate with any hearing or discussion on the question of rent reduction and you will abide by any decision Fair Trading makes officially on the issue.
And tell them you will be interested to discuss any proposals for noise reduction they want to make at their expense.
But let them make the running. There are official processes for this kind of thing so there’s no need for you to be reaching for the chequebook quite yet.
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