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Hi,
Probably a silly question – I am curious to know as strata manager how do I know if the owner didn’t pay the strata levy ? do I need to check my bank account against reference no in the levy notice ? I assume i use dept payment system , do they work out and send me report every time ? Thanks in advance.
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Seriously? You’re a strata manager?
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So you are an owner and you need to know if your payment went through, right?
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The money has to come out of your account so look for the amount on the date you think you paid it.
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Usually the strata manager would provide a unique number on their invoice for each payment that identifies the unit/lot that it is for. Eg. If you use Bpay the number you enter automatically identifies that it is for your unit. If you make the payment as a manual transfer, there is still a unique reference number that you would be asked to enter. It is conceivable that you might put the wrong reference number in, make the payment and it is now a payment sitting as an orphan in the manager’s trust account because they don’t know where it is supposed to go. Meanwhile, no payment would be recorded against your unit.
As Jimmy said, if you can show a payment was made out of your account to the managing agent, send them the details and they should be able to find where it went and why it didn’t register as a payment against your levy account.