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Topic
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Hi
Is there anything to be aware of, if considering switching to a strata manager who indicates they are part of a franchise? For example I know franchises are bought and sold…would this be more likely if the umbrella organisation is seen to be facilitating this on the home website?Does anyone know if strata franchisees are experiencing hardship as a result of excessive fees from their umbrella organisation?
Thanks
Tony
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Hi Tony,
I would say it’s the same for cafes. If you go to a franchise you have standardisation and processes in place vs an independent which may have its own personality… I guess it all comes down to the barrista (in our case, your Strata Manager) Franchises may bring additional costs but also efficiencies: better training, knowledge management, IT capabilities… There are the good ones and the bad ones…
Hi Tony & All,
Yes a franchise can be gateway to consistency of service. A franchise imposes performance obligations on the franchisee be they a cafe proprietor or a strata manager.
We live in a era where strata management services have been commoditised and owners corporations without expert knowledge are tempted to take the cheapest offering.
This obscures what owners really want – personal service from a strata manager who listens and responds on time.
The strata management industry has now crystallised into a few large business groups, leaving but a few capable boutique operators. A number of these formerly worked for the large management companies. Worth your focus.
The important question is, not so much is the manager part of a franchise, but rather – are they part of a large strata management group whose strata managers work to systems and targets that preclude that personal service element ?