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Hi Jimmy and the Gang,
I wonder if you can help? We had our 6-unit apartment block waterproofed earlier last year but since then – after particularly heavy rain last July – the two apartment's at the back of the block, one on top of the other, have experienced waterlogged ceilings (with dirty water), cracked ceilings, bubbling paintwork, damp, soggy carpets, water in the smoke detector setting off the fire alarm, etc, etc.
The waterproofer returned and “fixed” the problem, but it has only got worse. His work is still under warranty. Is the OC within its rights to not have the waterproofer back again to “fix” the ongoing problem and ask for our money back (over $21K) and employ a reputable waterproofer to fix the damage and do the job properly? What is the procedure here? Do we send the original waterproofer a time-line of roof leaking, and ask for a full refund? Or do we go straight to the Department of Fair Trading? Hope you can help. Thanks in anticipation. Here's to a dry winter! Cheers!
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Have a look HERE and scroll down to “Am I entitled to a refund or other compensation?”
This document pretty much spells out your options. If you are still not sure call Fair trading on 13 32 20.
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