Forum: Why we don’t really love letters
A frankly annoying post from a new correspondent prompted a whole column in this week’s website. To be fair, it was mostly irritating because it reminded me that some weeks…
letter
In strife but can’t even afford a lawyer’s letter?
We should never underestimate the power of a lawyer’s letter, especially in a strata dispute. At the very least, it lets the recipients know what the law is and, importantly,…
Strata strife: The not-so gentle art of complaining
If you live in an apartment, sooner or later you are going to want to complain. Whether it’s about the noise from next door, or the smoke from the barbie…
Dear idiot: How to manage angry emails
When is a determined owner an email pest? Or, to put it another way, how do you tell the difference between someone with a legitimate complaint, who won’t let it…