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Ours is a medium sized apartment building completed in 2020. Our lift service provider [Name redacted] recently informed us that our lift emergency phone line isn’t working and recommended that before 3G ceases operation we should take up their offer of installing a GSM 4G system (about $2000) and also offered a SIM and ongoing monthly service contract for that phone service ($39 pm).
However we have been advised that we have a fixed line phone service provided by Telstra for this line. Telstra technicians have visited and have confirmed that the line is working from their point of view.
[The lift service provider] continue to maintain that we should buy their recommended system. Telstra continue to advise that there is nothing wrong with the Telstra line.
It is true that there is no connection from the lift phone to [Name redacted] (I tested it myself this morning). But now [Name redacted] are demanding that we go with their service or they will disable the lift as it is unsafe to operate without an emergency phone. This is despite the fact that it still has the emergency alarm bell and most people carry a mobile phone with them to call the displayed number if required.
Our strata manager doesn’t know what to do, and neither do we.
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