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Topic
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I am the secretary of the EC and have a testy relationship with our strata manager who has often not responded to my emails. Recently she has not responded to 3 emails I have sent her seeking to have her forward the EC a quote from a builder for some required work and which the builder has advised me he has forwarded to the strata manager more than a week ago. Unfortunately the other 2 members of the EC are apathetic which makes the situation more difficult.
Is there a mechanism to complain to Fair Trading about the unsatisfactory behaviour of the strata manager?
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You could ask the builder to forward to you the email with the quote sent to the manager. That does two things. 1) you have the quote so the committee can get on with considering it, and 2) you will be able to see whether the email with the quote really was sent to the managing agent when the builder said.
When you do get onto the manager, perhaps you need to firmly but politely make clear that you expect a prompter response, or could another committee member do that and perhaps have the manager sit up and pay more attention? Do you have a chair? A chair’s function can include smoothing the way for the function of the others.
Does the manager work for a larger company? If so, you might try talking to the manager’s boss.