Anonymous complaints

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  • 24/11/2010 at 11:02 pm #7156 Reply | Quote
    Anonymous

      Our committee (through the strata manager) issues letters to individual owners with wording like, “It has come to our notice that you …”, or “A number of complaints have been received about your …”. There has even been, “A complaint has been received from the adjoining complex about you …”.

      The alleged complaints are always anonymous. Some owners believe that the committee chair initiates the “complaint” to harass on intimidate owners.

      There is no documentation to support the “complaints”; usually they not discussed with the owner, and the committee won't discuss the matter with the owner. There is usually no reference in the committee meeting minutes.

      In essence, charges are laid without demonstrable evidence. The outcome is that the owner can't reply to the claims, can't mount a defence, and definitely can't rectify a situation if it really exists.

      Have you any thoughts about the advisability of an executive committee entertaining anonymous and undocumented complaints?

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    Reply To: Reply #12271 in Anonymous complaints
    PLEASE ... If your property is not in NSW, mention its location (state). Don't identify companies or individuals by name. Don't mention or promote your company or services. Keep acronyms and initials to a minimum. Please, don’t use “quote” unless there is a specific point to which you wish to refer, then highlight (define) that specific passage before you click on "quote". Otherwise just use reply. THANKS.

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