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[tosa]

Hello

I have inadvertently fallen foul of the early payment discount rules in place for my strata levy (Sydney inner city).

My payment for levies due November 2011 was late by 1 day (due to delay in transfer between banks, my debit against my account occurred early).

I am obviously rather obtuse because I didnt notice the fine print of levies in arrears (around 10% of the levy fee) plus interest on my next invoice in Feb (& I paid the usual amount on time). By May this was around $115 in arrears (because having levies in arrears apparently automatically cancelled my right to the early payment discount). It was only in July of this year when I was sent a separate reminder notice (the first)  by this stage for nearly $200 that I realised what was going on.

I paid versus this notice promptly only to also be slugged for $180 odd dollars on top of my usual quaertery levy for August (again because according to the rules as interpreted by the strata management agent I wasnt entitled to a discount).

My request for an explanation resulted in the calculations rather than the applicable rules. My question is – how do I find out exactly what my rights are in this matter ? I have paid almost $400 extra (versus around $9 interest) due to not being entitled to early payment before the due date for levies across the period Feb-Aug 2012.

I feel this is a little unfair given this was not brought clearly to my notice as well as what appears to be a punitive interpretation of rules (to which I would like to have access). The annoying thing is that had this matter been brought to my attention clearly & promptly this could have been largely avoided.

Appreciate any advise.

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